16:48 30/3/20

Paul Matters Electrical is open and operational. We’re responding to your essential electrical, appliance and air-conditioning needs, keeping busy and working safely. Here’s how we’re optimising our service:

Appointment Screening
We’re doing site visits, but we’re screening our appointments.

We’re checking on:

a) Overseas travel in the last 14 days
b) Contact with anyone who has been overseas in the last 14 days
c) For illness, or contact with illness recently

Before organising our appointments.

Contactless Visits
When we visit, we will ask you to stay in a separate room while we’re working. At the moment, it’s important for people to stay apart from each other. Don’t worry, you’ll still be able to talk to us!

Equipment Updates
Our team is equipped with masks, gloves and sanitiser. We are sanitising our work area onsite, as appropriate, and our vans and equipment before and after site visits.

In The Office
Our showroom is temporarily closed, but we have contactless drop-off points if you need to drop off your appliance for repair. In addition to supporting our staff with work-from-home measures where possible, we have installed hand-sanitising stations around our office for use after all customer service and parts transactions, as well as daily activities. High-touch areas are cleaned multiple times a day.

Our Team
We have implemented a strict 1 in and 1 out policy for all technicians when visiting our workshop. We’re also utilising work-from-home arrangements and separating our office and workshop environments.

High-Risk Customers
We are prioritising customers with electrical repairs that are critical to their health. Given we are the largest team of electricians in the local area, we can be very responsive. If you become aware of a high-risk person in need of our services, please ask them to get in touch.

We appreciate every single customer, as we face this rapidly changing environment together, and give you our commitment to support the community that we have been proudly a part of since 1973.